Sarah is a business psychologist working internationally with financial services, large corporate and non-profit clients. With over 10 years’ experience of consulting on competence development and performance coaching, Sarah established herself as an independent consultant in 2015. Prior to this, she was Senior Director at Moody’s Analytics where she led the soft skills training practice. She co-chaired Moody’s UK women’s network and played an active part in promoting gender diversity within the company. Sarah began her career with ENB Consulting Ltd where she designed and delivered facilitator led courses and developed subject matter expertise in leadership, sales and communication skills. Sarah holds an MSc Occupational Psychology and a BSc (Hons) Psychology. She is accredited to use a number of psychometric personality tests and holds the British Psychological Society Qualified Test User Occupational Ability and Personality certificates. Sarah is a member of the British Psychological Society. Facilitation Sarah has delivered training and coaching to over 8500 participants. She is known for her energy, credibility and confidence with participants ranging from senior executives to graduates. Sarah invests time and attention to understanding the organisational context and the participants’ work-life prior to any facilitated event. Topics include: Leadership and management development Change leadership Client relationship management Coaching skills Conflict management Culture shift Handling difficult client conversations Influencing Skills Personal effectiveness Presentation skills Teambuilding Train the trainer Sarah is regularly invited as a guest speaker and moderator for conferences, large-scale offsites and kick-off events. Coaching Sarah’s coaching approach is informed by organisational, sports and coaching psychology. Prior to any coaching engagement a complimentary chemistry and commitment meeting is held. Sarah has coached individuals ranging from middle managers to C-level. She has helped clients in areas such as: Leadership transition Mindset shift Increasing self-awareness Clarity of communication Increasing the range of leadership styles Setting clear vision Programme Director Sarah has directed a number of large scale training programmes including: Leadership Development: multi-module, multi-day residential programme for 200 managers from first-line up to ExCo. Focused on people-management, development of personal leadership style, giving feedback, coaching, performance management, delegating. Incorporated energy management and mindfulness techniques. Designed and developed in partnership with the client during a period of intense change for the organisation. Client Relationship Management skills development for corporate bankers: multi-module, multiday residential programme for the most senior client facing bankers and selected specialists. Designed in the aftermath of the financial crisis to develop the mindset, technical knowledge and behavioural skills necessary to succeed in the ‘new normal’ world where client’s trust in, and expectations of, bankers had dramatically changed. Content included: market and regulatory update, implications for banks and their clients, communicating messages consistently and effectively, handling difficult conversations with clients, and a final case study role play of a complex transaction. Talent Program: for VP level specialists from finance, treasury, front office, project management, legal, risk management, audit. The design and content evolved each year, yet consistently included: personality profiling, 360 behavioural feedback, peer-coaching, buddying, teambuilding and skills development. A development centre format was used with participants receiving verbal and written feedback from a team of coaches. Graduate Training: soft skills modules as part of an interdisciplinary programme for wholesale and investment bank. Designed, developed and delivered training relating to presenting to credit committee, pitching skills, teamwork and negotiation skills. The program required intensive work with the client to tailor the content and case studies and to ensure that the content would mesh well with the other elements of the programme. Internal Auditing: design and roll-out of a new curriculum of training for a global internal auditor function of 450 people. Managed a multi-disciplinary team of psychologists, auditors and investigation experts. Content tailored extensively to the client’s internal audit methodology and realistic scenarios.
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